Questions to Ask a Home Care Agency

Are you interested in providing care home care for a friend, family member? The process doesn’t have to be complicated. Mass Care Link ensures that you are able to receive a monthly payment and the person receiving care is provided optimal care based on their goals and health conditions.

Choosing a home care agency can be a daunting task but it is important to do your research and find an agency that is the best fit for you and your loved ones. Here are some tips to help you start the process:

How to Research Home Care Providers

With a few simple strategies you will have the background info you need. 

Get recommendations from friends, family, or your doctor.

Ask people you trust if they have any recommendations for home care agencies. They may be able to give you valuable insights into the different agencies in your area.

Interview several agencies before making a decision.

Once you have a few recommendations, schedule interviews with the agencies. This will give you a chance to learn more about the agency’s services, policies, and procedures.

Get a written estimate of the cost of services.

Home care services can be expensive, so it is important to get a written estimate of the cost of services before you make a decision.

Make sure the agency is licensed and insured.

All home care agencies should be licensed and insured. This will protect you in case of any accidents or injuries.

Check the agency’s references.

Ask the agency for a list of references. This will give you a chance to speak with people who have used the agency’s services in the past.

Ask the Right Questions

Here are some additional questions you may want to ask a home care agency:

Is the home care agency licensed and insured?

This is important to ensure that the agency is reputable and that you are protected in case of any accidents or injuries.

What services do you offer?

Make sure the agency offers the specific services that you need, such as personal care, light housekeeping, or companionship.

How are your caregivers trained and screened?

You want to make sure that the caregivers are qualified and trustworthy.

Do you provide cash payments?

Mass Care Link can help qualifying caregivers who live with the adults they care for receive monthly payments. 

What is your cancellation policy?

In case you need to cancel services, you want to know what the terms are.

What are your rates?

Get an estimate of the cost of services so that you can budget accordingly.

What is your availability?

Make sure the agency can provide services when you need them.

Can I meet potential caregivers before they are assigned to my loved one?

This is a good way to get to know the caregivers and make sure that they are a good fit for your family.

What is your policy on breaks and vacations?

If you need caregivers to be available 24/7, make sure the agency has a plan in place to cover those times.

What is your policy on communication?

You want to be able to communicate with the caregivers and the agency in case of any questions or concerns. What languages do their caregivers speak?

What is your experience with the condition my loved one is dealing with?

It is important to ask about the agency’s experience with caring for people with specific conditions or needs. For example, if you are looking for care for a loved one with dementia, you want to make sure the agency has experience working with people with dementia.

Find the Right Fit

Once you have asked some initial questions, you may want to follow up with more specific questions about the agency’s services, policies, and procedures. It is important to do your research and find a home care provider that you feel comfortable with and that can provide the level of care that you need. 

Are you considering caring for a friend or family at home? You might be eligible for a monthly payment through Mass Care Link. Check out our Frequently Asked Questions for more info.